02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Jessica Thompson, General Manager Service Business and Government at Australia Post

Jessica Thompson


General Manager Service Business and Government
Australia Post

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda

SUMMIT DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020


11:45 AM Digitalising and Automating Contact Centre Operations to Scale Performance and Efficiency Gains

·         Revealing the real business value of digitalisation and automation in contact centres
·         Assessing what to digitise and automate to drive operational efficiencies
·         Ensuring integration with current processes, operations and legacy systems