Regional Head, DBS Customer Centre & Service Platforms
CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019
Friday, July 3rd, 2020
11:30 AM Building Digital, Connected and Adaptive Customer Experience in Next Generation Contact Centres
- Rethinking and materialising connected customer experiences in the age of digital
- What does it take from designing the user interface to a complete customer journey?
- Establishing strategic investment roadmaps to develop customer-centric contact centres