Head of Transformation & Customer Care – Project Management
CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019
Friday, July 3rd, 2020
1:30 PM PANEL: How are Digital Channels Unlocking New Opportunities for Contact Centres to Own the Customer Experience?
- Managing and optimising digital channels for a competitive advantage
- Transiting to ROI-driven contact centres: Insights to improving customer engagement, NPS scores and brand loyalty
- Opening doors to new customer segments with the deployment of digital technologies