18 - 19 March, 2020
Singapore

Kavan Sito


Regional Head of Customer Operations
Shopee

CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019

Friday, July 3rd, 2020


4:45 PM PANEL: Streamlining Operations and Agent Productivity Metrics for Better Service Delivery

  • Redefining contact centre KPIs for customer success
  • Striking a balance between agent productivity and efficiency while meeting service standards and goals
  • Implementing a quality monitoring program that propels continual improvement and performance excellence

Check out the incredible speaker line-up to see who will be joining Kavan.

Download The Latest Agenda