02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Michael Ong, Executive Director, Head, Customer Experience & Service at UOB

Michael Ong


Executive Director, Head, Customer Experience & Service
UOB

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


9:30 AM CXO PANEL: The Era of Return on Experience (ROX): Navigating Customer Engagement in the New Intelligent Experience Economy

·      How are emerging digital technologies and business models challenging the status quo across all industries?
·      Understanding and mastering the new rules of customer engagement, advocacy and loyalty
·      Evaluating customer experience ROI: How can we quantify the results?