18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Olga Quiros


Director, Customer Operations – Asia Pacific
Expedia Group


3:45 PM Augmenting Traditional Call Centre Experience to Transform Customer Service and Interactions

·      Attaining new levels of operational efficiency with contact centre digitalisation
·      Determining channel objectives and maturity in delivering differentiated customer experiences
·      Cost versus service quality – What are the potential trade-offs?


Check out the incredible speaker line-up to see who will be joining Olga.

Download The Latest Agenda