02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Olga Quiros, Director, Customer Operations – Asia Pacific at Expedia Group

Olga Quiros


Director, Customer Operations – Asia Pacific
Expedia Group

Check out the incredible speaker line-up to see who will be joining Olga.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


2:45 PM PANEL: Connecting Culture, People, Process and Innovation to Drive Customer-Centric Service Transformation

·      New rules of customer service and engagement in a multi-channel era
·      Reducing potential trade-offs between service quality and costs with a single customer view
·      Doing more with less: Streamlining customer operations and service delivery in architecting superb experiences