Director, Customer Operations – Asia Pacific
CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019
Friday, July 3rd, 2020
2:15 PM Augmenting Traditional Call Centre Experience to Transform Customer Service and Interactions
· Attaining new levels of operational efficiency with contact centre digitalisation
· Determining channel objectives and maturity in delivering differentiated customer experiences
· Cost versus service quality – What are the potential trade-offs?