Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019
Friday, July 3rd, 2020
- Reinventing contact centres for a customer empowered world
- Reconfiguring traditional customer care and positioning contact centres as a strategic advantage to the broader organisation
- What are the underlying growth opportunities for today’s contact centres amidst technology disruptors at play?