02 - 05 March, 2020
Singapore

Pascal Gerard Daniel


Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia

Check out the incredible speaker line-up to see who will be joining Pascal Gerard.

Download The Latest Agenda

CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019

Friday, July 3rd, 2020


9:00 AM CXO PANEL: Realising Scalable and Profitable Customer Engagement Hubs in the Digital Era

  • Reinventing contact centres for a customer empowered world
  • Reconfiguring traditional customer care and positioning contact centres as a strategic advantage to the broader organisation
  • What are the underlying growth opportunities for today’s contact centres amidst technology disruptors at play?