02 - 05 March, 2020
Singapore
Patrick Ong, Manager, Solutions Consulting – Southeast Asia at Genesys

Patrick Ong


Manager, Solutions Consulting – Southeast Asia
Genesys

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


11:00 AM Evolving the Omni-Channel Strategy for a Cohesive and Seamless Customer Experience

·      Connected listening: Challenges and opportunities in designing an integrated omni-channel customer experience
·      Uncovering inconsistencies across customer touchpoints and breaking down functional silos to streamline performance
·      Bringing AI into customer experience to create superior business outcomes for all customers