18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Philip Joseph

Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar

9:30 AM From Contact Centres to Customer Engagement Hubs – Charting a Successful Organisational and Cultural Digital Roadmap

  • Creating a customer-centric business and organisational mindset shift to compete in the digital age
  • The ‘uberisation’ of contact centres: Refining operations and workforce mobility to meet changing customer needs
  • Disrupting the status quo: Turning contact centres into engagement hubs that fits in the broader context of customer service

Check out the incredible speaker line-up to see who will be joining Philip.

Download The Latest Agenda