02 - 05 March, 2020
Singapore
Philip Joseph, Chief Officer Customer Experience & Service Operations at Ooredoo Myanmar

Philip Joseph


Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar

Check out the incredible speaker line-up to see who will be joining Philip.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


9:15 AM From Contact Centres to Customer Engagement Hubs – Charting a Successful Organisational and Cultural Digital Roadmap

  • Creating a customer-centric business and organisational mindset shift to compete in the digital age
  • The ‘uberisation’ of contact centres: Refining operations and workforce mobility to meet changing customer needs
  • Disrupting the status quo: Turning contact centres into engagement hubs that fits in the broader context of customer service