Head of Service Management, South Asia - International Sales and Service
SUMMIT DAY ONE: TUESDAY 03 MARCH 2020
Tuesday, March 3rd, 2020
5:15 PM From Cost to Profit Centres: Deploying Lean Tools and Techniques to Achieve Operational Excellence
· How can Lean play a pivotal role in shaping the contact centres of tomorrow?
· Spearheading business transformation and change programs to enhance customer service and experience
· Realising operational efficiency and effectiveness with an emphasis on customer value drivers