02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Richard Thomas, Head of Service Management, South Asia - International Sales and Service at Telstra Enterprise

Richard Thomas


Head of Service Management, South Asia - International Sales and Service
Telstra Enterprise

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

SUMMIT DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020


5:15 PM From Cost to Profit Centres: Deploying Lean Tools and Techniques to Achieve Operational Excellence

·      How can Lean play a pivotal role in shaping the contact centres of tomorrow?
·      Spearheading business transformation and change programs to enhance customer service and experience
·      Realising operational efficiency and effectiveness with an emphasis on customer value drivers