02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Rudy Dalimunthe, Vice President, Operations at Tokopedia

Rudy Dalimunthe


Vice President, Operations
Tokopedia

Check out the incredible speaker line-up to see who will be joining Rudy.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


2:45 PM PANEL: Reviewing Channel Effectiveness in Optimising Contact Centre Performance and Customer Experience

·      Examining channel objectives and maturity in delivering differentiated customer experiences
·      How are digital channels unlocking new opportunities for organisations to own the customer experience?
·      Tying continued improvements in digital experience to broader customer initiatives

PRE SUMMIT WORKSHOPS | MONDAY 02 MARCH 2020

Monday, March 2nd, 2020


12:30 PM WORKSHOP C: The Future of CX is Social: How to Elevate Your Social Channel

Learning Outcomes:
  • Detailing your social channel management strategy and evaluating their effectiveness
  • Buidling an effective social media monitoring platform to react and interact in real time
  • Integrating your social engagement program as part of overall omni- channel strategy to scale results
  • Leveraging social to improve customer resolution, engagement and experience