18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Rudy Dalimunthe


Vice President, Operations
Tokopedia


4:15 PM PANEL: Defining Customer Touchpoints for Accurate Root Cause Analysis and Exceptional Service Experience

  • Asking the right questions to better converse with customers and perform root cause analysis
  • From touchpoints to journeys – Seeing the world as customers do
  • Decreasing contact centre cost metrics through improved call resolution and deflection


Check out the incredible speaker line-up to see who will be joining Rudy.

Download The Latest Agenda