02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Tony Roberts, Director of Continuous Improvement & Change at The LEGO Group

Tony Roberts


Director of Continuous Improvement & Change
The LEGO Group

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


1:45 PM Harnessing the Voice of the Customer to Drive NPS and Service Excellence

  • Creating a culture of putting the customer at the heart of what we do
  • Systematizing the use of customer feedback to improve contact centre performance
  • Broadcasting the voice of the customer to drive change around the broader organization