02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Vaughn van Bosch, Head of Digital at Celcom Axiata Berhad
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Vaughn van Bosch


Head of Digital
Celcom Axiata Berhad

Check out the incredible speaker line-up to see who will be joining Vaughn.

Download The Latest Agenda

POST SUMMIT WORKSHOPS: THURSDAY 05 MARCH 2020

Thursday, March 5th, 2020


12:30 PM WORKSHOP E: Employee Engagement and Empowerment to Drive Business and CX Outcomes

Learning Outcomes:
·         Reviewing organisational structure and culture: Does it supports a holistic approach in driving employee engagement and care
·         Demonstrating how strong employee engagement and empowerment can lead to positive customer and business outcomes
·         How to effectively engage with multi-generational employees and instill organisational values 
·         Using empathy mapping to form deeper connections and relationships
·         Sharing of best practices for turning employees into brand advocates through employee engagement, experience and empowerment