Revolutionising Customer Interactions & Performance Profitability in the Digital Age

Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centre are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.

In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value creation to step further as a customer engagement hub.

Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 is the one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.

The #1 Customer Service Event in Asia!

30+

Speakers

4

Streams

4

Workshops

#1

Customer
Contact
Event Series

Inspiring Industry Speakers

See Full Speaker Line Up

CCW Asia 2019 Highlights

Why You Should Not Miss Out

Discover how Asia’s customer contact leaders are strategizing their operations to drive CX scalability

Deliver personalised customer engagement and service through omnichannel

Optimise customer satisfaction and service quality through automated sentiment analysis

Leverage AI and machine learning to scale chatbot and self-service up

Strategise intelligent automation implementation to optimise workforce management

Perfect customer experience with journey mapping, VoC insights and feedback programs

Benchmark with the industry’s best on the performance of your contact centre

What Our Past Attendees Had to Say

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