Building the Contact Centre of the Future

Digital | Customer-Centric | High Performing | Value-Adding

Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.

As the region’s #1 contact centre event,  Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.

Featuring more than 40 case studies, the 11th edition will highlight how contact centres leaders can drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.

The #1 Customer Contact Event Series!

40+

Contact Centre Speakers

40+

Presentations, Case Studies & Panels

4

Focused Tracks

15

Interactive Discussion Groups

2019 Industry Speakers included

See Full Speaker Line Up

2019 Event Highlights

Why You Should Not Miss Out

Discover how Asia’s customer contact leaders are driving the strategic transformation of their contact centres towards a high performing, customer-centric operations

Future-proof contact centres by harnessing AI and machine learning applications such as sentiment analysis, intelligent automation to achieve operational and service excellence

Increase customer satisfaction and service quality with effective VOC programs, journey maps, design thinking and more


Re-evaluate channel strategy including channel prioritisation, self-service investments, social care to match changing customer preferences


Benchmark with the region’s contact centre leaders on the performance of your contact centre


Co-located with the CX Asia Leaders Week 2020, the 11th Customer Contact Week Asia 2020 will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys

What Our Past Attendees Had to Say

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