27th and 28th April 2017 | Rydges Auckland, New Zealand
Campbell Wright, General Manager Contact Centres at ANZ

Campbell Wright

General Manager Contact Centres

Check out the incredible speaker line-up to see who will be joining Campbell.

Download The Latest Agenda

Conference Day Two: Friday, 28 April 2017

Friday, April 28th, 2017

9:10 AM Delivering Digital Change and Supporting Staff on the Transformation Journey

  • Understanding how culture and collaboration sets the scene for greater customer service 
  • Identifying the recruitment and induction process at ANZ to create employee engagement 
  • Strategies for employee empowerment and engagement 
  • Ensuring and promoting positive connections with customers and throughout the organisation 
  • How ANZ will take their staff on an Omni- Channel transformational journey

11:30 AM PANEL DISCUSSION: Igniting Employee Engagement and Boosting a Customer Centric Culture

  • Leveraging engagement solutions that span the employee lifecycle, from pre-hire tools to exit strategies
  • Tips and tools for embedding a customer centric culture, and a culture for change 
  • Understanding how to leverage engagement’s next big thing: Emotional connections to your organisation 
  • Developing transparency and communication skills within teams to engage and motive staff with changes 
  • Demonstrating examples of how engagement is created in the workplace 
  • Getting staff aligned through mindset and change- what technology tools can help support that?