27th and 28th April 2017 | Rydges Auckland, New Zealand
Paul Macann, Service Manager at Department of Inland Revenue

Paul Macann

Service Manager
Department of Inland Revenue

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda

Conference Day Two: Friday, 28 April 2017

Friday, April 28th, 2017

9:50 AM elivering an Optimum Customer Experience and Investing in Our Staff for the Future

  • Building a deliverable CX strategy where the customer is getting a result of the employee engagement 
  • Investing in the employee experience with agile strategy and getting staff involved in decisions 
  • Identifying strategies to build models of leadership and governance 
  • Making a significant footprint around how you deliver the customer experience