Agenda
purchase pass
purchase pass
27th and 28th April 2017 | Rydges Auckland, New Zealand
  1. Home
  2. Speakers
  3. Paul Macann
View All Speakers
Paul Macann, Service Manager at Department of Inland Revenue

Paul Macann


Service Manager
Department of Inland Revenue

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda

Conference Day Two: Friday, 28 April 2017

Friday, April 28th, 2017

9:50 AM elivering an Optimum Customer Experience and Investing in Our Staff for the Future

  • Building a deliverable CX strategy where the customer is getting a result of the employee engagement 
  • Investing in the employee experience with agile strategy and getting staff involved in decisions 
  • Identifying strategies to build models of leadership and governance 
  • Making a significant footprint around how you deliver the customer experience