27th and 28th April 2017 | Rydges Auckland, New Zealand
Tanya Eglinton, Head of Contact Centre Operations at NIB (Australia)

Tanya Eglinton

Head of Contact Centre Operations
NIB (Australia)

Check out the incredible speaker line-up to see who will be joining Tanya.

Download The Latest Agenda

Conference Day One: Thursday, 27 April 2017

Monday, March 4th, 2019

12:00 PM Enabling a Highly Engaged Workforce that Transforms Staff Culture – The Key Ingredients for Sustainable Staff Engagement

Join this presentation to develop new and inventive strategies to engage your staff and create a customer centric culture. This session will also give you an insight into how NIB off-shored their contact centre in the Philippines which will provide you with lessons learnt and key takeaways along the way.
  • Strategic leadership tactics to engage your staff
  • How to lift your centre energy and engage your people
  • Understanding how to leverage engagement’s next big thing: Emotional connections to your organisation
  • Doing business in the Philippines – tips, tools and lessons learnt
  • Addressing strategies to work with different cultures, remuneration structures, recruitment processes and the testing process