Director of Customer Operations
Global Head of Multichannel Contact Centre Services
European Customer Care General Manager
Director, Global Customer Service
Head of Offshore and Conversational Banking
Director Outsourcing Vendor Management
"The value of having the profile information, the challenges from individuals is absolutely critical. It really tees the conversation up very quickly."
"I think the preparation to the event and working with the Exchange team was probably one of the best experiences I’ve ever had."
"These kinds of meetings bring together all these highly specialised subject-matter experts, who bring in, potentially, a new way of looking at things and picking up new ways of resolving problems."
"I’ve learnt a lot from seeing people talk about all their kind of business challenges, the KPIs and where they want to go with the business."