Customer Contact Week Executive 
Virtual Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Virtual Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders focusing on innovation and customer service transformation, bringing you cutting-edge learning and quality discussions,
now in the comfort of your own home!

Featured Speakers

Secure Your Place at the Virtual Exchange!

​​​​​If you are interested in attending, please contact our Audience Development Team!​​​​​


With a number of highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

100% Online

In the absence of physical events and human connection, the Virtual Exchange is here to help you still meet and engage with peers


The Exchange gathers 50 senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

Virtual Roundtables

Bringing you and your peers face-to-face to discuss your greatest challenges in a virtual exchange format through peer-to-peer brainstorming and in-depth
discussion to exchange ideas and best practice.

Virtual Meetings

The virtualisation of our one-to-one meetings with our sponsor partners will
connect you with highly recommended solution-providers to help you better achieve your objectives and drive your transformation.

Interactive Content

Our diverse collection of roundtables, fireside chats, panel discussions and
keynote presentations are designed to expose you to an array of success
stories and case studies, and allow you to
answer the questions that matter to you most.


Contact Us

If you are interested in attending the Customer Contact Week Executive Virtual  Exchange UK, please contact

Get involved with the latest discussions around customer service, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.