Global Head of Transformation (Customer Support)
Customer Services & Direct Experience Director - Europe
Contact Centre Solutions Engineer
Director of Customer Service EMEA
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group
Customer Services Director
Director of Customer Service & Service Delivery
VP Customer Services
VP Business Development
Head of Customer Service
"The value of having the profile information, the challenges from individuals is absolutely critical. It really tees the conversation up very quickly."
"I think the preparation to the event and working with the Exchange team was probably one of the best experiences I’ve ever had."
"These kinds of meetings bring together all these highly specialised subject-matter experts, who bring in, potentially, a new way of looking at things and picking up new ways of resolving problems."
"I’ve learnt a lot from seeing people talk about all their kind of business challenges, the KPIs and where they want to go with the business."