Business Services Director
Director of Customer & Sales Operation
Senior Analyst Customer Experience
Global Head of Customer Experinece
Director of Customer Service
Head of Customer Insight and Innovation
Head of Customer Contact
London Borough of Barking and Dagenham
General Manager European Sales & Service Centre
KLM Air France
European Customer Care General Manager
Chief Operating Officer
Head of Customer Love
Head of Passenger Servicing Operations Hub Airlines & Chief Executive Officer
Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)
"The value of having the profile information, the challenges from individuals is absolutely critical. It really tees the conversation up very quickly."
"I think the preparation to the event and working with the Exchange team was probably one of the best experiences I’ve ever had."
"These kinds of meetings bring together all these highly specialised subject-matter experts, who bring in, potentially, a new way of looking at things and picking up new ways of resolving problems."
"I’ve learnt a lot from seeing people talk about all their kind of business challenges, the KPIs and where they want to go with the business."