2020 Agenda

2020 Agenda


Our November agenda consisted of senior thought leaders within the contact centre space, including:

  • Henriette Jehnert,  Global Head of Multi-Channel Contact Centre Services, UBS
  • Matthew Egan,  Director of Customer Operations, Centrica
  • Oliver Viereck,  Director Outsourcing Vendor Management, Sky Deutschland
  • Bruce Swan,  European Customer Care General Manager, Panasonic
  • Benedikt Dormann,  Director, Global Customer Service, N26 Group
  • Tobias Vögtlin,  Head of Passenger Servicing Operations Hub Airlines, Lufthansa Group & CEO, Lufthansa InTouch
  • Kati Packalén,  Head of Customer Experience, PostNord

Other Resources Available:


Please note: That all fields marked with an asterisk (*) are required.