2021 Agenda

Gain practical insights to implement your own omni-channel, automation and data-driven transformation strategies from the industry's most innovative brands as we welcome speakers including:

• Nadia Ness, Global Head of Transformation (Customer Support) Ikea
• Caroline Winwood, Customer Service & Direct Experience Director – Europe, Dyson
• Wayne Grimshawe, Customer Service Director, Photobox
• Alexandra Da Silva Rodrigues, Strategical Advisor for Global Contact Centers at Radisson Hotel Group

View the agenda for the unmissable and innovative sessions we have in store for you this May!