Speakers

Our speaker faculty for the 2020 is currently being created, including visionaries and leaders from a plethora of different enterprises who discussed new ways in which they were innovating, strategising, and collaborating with others to enhance their company’s cutting edge customer service environment.

If you are interested in speaking, or would like to recommend a colleague, please call +44 (0)20 7368 9484 or email exchangeinfo@iqpc.com.


Chair


Julien Rio CCXP
Julien Rio CCXP
Senior Director of Marketing
Ringcentral

Speakers


Jo Causon
Jo Causon
CEO
Institute of Customer Service
Benedikt Dormann
Benedikt Dormann
Director, Global Customer Service
N26 Group
Matthew Egan
Matthew Egan
Director of Customer Operations
Centrica
Henriette Jehnert
Henriette Jehnert
Global Head of Multichannel Contact Centre Services
UBS
Andy Kingston
Andy Kingston
Head of Offshore and Conversational Banking
HSBC
Bruce Swan
Bruce Swan
European Customer Care General Manager
Panasonic
Neil Titcomb
Neil Titcomb
Managing Director UKI
Odigo
Oliver Viereck
Oliver Viereck
Director Outsourcing Vendor Management
Sky Deutschland
Neil Titcomb
Neil Titcomb
Managing Director UKI
Odigo
Mohamed Attia
Mohamed Attia
Global Head of Customer Operations
British Council