Speakers

Our speaker faculty for the 2020 is currently being created, including visionaries and leaders from a plethora of different enterprises who discussed new ways in which they were innovating, strategising, and collaborating with others to enhance their company’s cutting edge customer service environment.

If you are interested in speaking, or would like to recommend a colleague, please call +44 (0)20 7368 9484 or email exchangeinfo@iqpc.com.


Speakers


Matthew Egan
Matthew Egan
Director of Customer Operations
Centrica
Henriette Jehnert
Henriette Jehnert
Global Head of Multichannel Contact Centre Services
UBS
Bruce Swan
Bruce Swan
European Customer Care General Manager
Panasonic
Benedikt Dormann
Benedikt Dormann
Director, Global Customer Service
N26 Group
Andy Kingston
Andy Kingston
Head of Offshore and Conversational Banking
HSBC
Oliver Viereck
Oliver Viereck
Director Outsourcing Vendor Management
Sky Deutschland