Speakers

Our speaker faculty for the 2020 is currently being created, including visionaries and leaders from a plethora of different enterprises who discussed new ways in which they were innovating, strategising, and collaborating with others to enhance their company’s cutting edge customer service environment.

If you are interested in speaking, or would like to recommend a colleague, please call +44 (0)20 7368 9484 or email exchangeinfo@iqpc.com.


Chair


Ronen Melnik
Ronen Melnik
Head of Comdata Digital Division
Comdata

Speakers


Jane Bates
Jane Bates
Business Services Director
Co-op
Emma Botfield
Emma Botfield
Director of Customer & Sales Operation
RS Components
Karine Cardona-Smits
Karine Cardona-Smits
Senior Analyst Customer Experience
Forrester
Andrew Clayton
Andrew Clayton
Global Head of Customer Experinece
E.ON
Nicola Millard
Nicola Millard
Head of Customer Insight and Innovation
BT
Natalia Monvoisin
Natalia Monvoisin
Head of Customer Contact
London Borough of Barking and Dagenham
James Revell
James Revell
General Manager European Sales & Service Centre
KLM Air France
Bruce Swan
Bruce Swan
European Customer Care General Manager
Panasonic
Chris Thewlis
Chris Thewlis
Chief Operating Officer
nPower
Harriett Treadwell
Harriett Treadwell
Head of Customer Love
Butternut Box
Tobias Vögtlin
Tobias Vögtlin
Head of Passenger Servicing Operations Hub Airlines & Chief Executive Officer
Lufthansa Global Tele Sales GmbH (Lufthansa InTouch)
Mandy Beech
Mandy Beech
Member Experience Director, Retail Distribution, Relationships & Distribution
Nationwide
Louis Button-Lynham
Louis Button-Lynham
Vice President - Global Partner Network
American Express
Peter Walker
Peter Walker
CTO EMEA
Blue Prism
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard