Speakers

Our speaker faculty for the 2021 includes visionaries and leaders from a plethora of different enterprises who discussed new ways in which they were innovating, strategising, and collaborating with others to enhance their company’s cutting edge customer service environment.

If you are interested in speaking at future CCW events, or would like to recommend a colleague, please call +44 (0)20 7368 9484 or email exchangeinfo@iqpc.com.

2021 Speakers

Nadia Ness
Nadia Ness
Global Head of Transformation (Customer Support)
Ikea
Caroline Winwood
Caroline Winwood
Customer Services & Direct Experience Director - Europe
Dyson
Dekyi Boorsma
Dekyi Boorsma
Director of Customer Service EMEA
Netflix
Alexandra da Silva Rodrigues
Alexandra da Silva Rodrigues
Strategic Advisor for Global Contact Centers
Radisson Hotel Group
Wayne Grimshawe
Wayne Grimshawe
Customer Services Director
Photobox
Francesca Rea
Francesca Rea
Director of Customer Operations
NewDay
Stefan Kohn
Stefan Kohn
Innovation Manager
Deutsche Telekom
Siri Jacobsen
Siri Jacobsen
VP Customer Services
Wilhelmsen
Gereon Hammel
Gereon Hammel
VP Business Development
NewDay
Joseph Bell
Joseph Bell
Head of Customer Service
Moda Furnishings
Jo Causon
Jo Causon
CEO
Institute of Customer Service

Chair

Chris Holt
Chris Holt
Contact Centre Solutions Engineer
Ringcentral

In Partnership With :

CCW Digital

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