Heru Kautsar

Culture & Change Management PT Pertamina (Persero)

Having been working in Leadership and People Development for almost 12 years, Heru "Joe" Kautsar is still pursuing the learning curve and challenges in Change Management.

Joe joined one of Indonesia's largest oil and gas companies in 2013 as part of the Human Capital Development team, and along the way has been assigned to focus on culture development and change management. Human interaction has always been his calling and being able to get things done and achieve successful outcomes has always provided him with the greatest gratification.

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MAIN CONFERENCE DAY 1: TUESDAY 14 JULY 2020

Tuesday, July 14th, 2020

1:30 PM PANEL: I’m All In: Effective Change Management And Organisational Buy-In

As organisations go digital and transform both internal and external processes, getting all departments and channels in sync is a huge organisational task. With the level of complexity involved, a significant amount of change management is required. Hear from our experts on:

  • Connecting processes, people and culture to drive customer-centric service transformation
  • Cultivating a culture of excellence and enhancing service excellence
  • Cementing the relationship between employees and customer experience

Check out the incredible speaker line-up to see who will be joining Heru.

Download The Latest Agenda