Lucinda Pillay

Country Customer Service Manager – Ocean and Logistics A. P. Moller - Maersk

Lucinda is a people-oriented leader with skills in leading commercial teams in sales and marketing and customer service. She is passionate about transformation involving team engagement and business performance.

Lucinda currently leads the Ocean and Logistics Customer Service team in Maersk Malaysia.

WORKSHOP DAY 2: WEDNESDAY 15 JULY 2020 (PREMIUM PASS)

Wednesday, July 15th, 2020

2:00 PM WORKSHOP: Contact Centre Revolution: Show Me The Money

According to ICMI and Zendesk Research, 62% of contact centres are perceived as cost centres by the rest of their organisations. In recent years, there has been a paradigm shift in the role of contact centres: from being information providers to solution providers. How can we facilitate this shift and generate real revenue through contact centres?

Key Takeaways:

  • Evolving from a cost centre to becoming a profit centre
  • Monetising customer insights and interactions
  • Enhancing agents’ ability to convert cross-sell and upsell opportunities

Check out the incredible speaker line-up to see who will be joining Lucinda.

Download The Latest Agenda