Fast Track Your Attendance

We interviewed four of the experts speaking at Customer Intelligence in Action about their favorite strategies, new analytics tools and impressive success stories. The four experts are:
 • Ryan Dirkmaat, Director, Consumer Affairs & Global Insights, Clorox
 • David Levine, VP of Informatics, University Healthcare Consortium 
 • Brian Schmucker, Director, Analytics & Processes, Kelly Services 
 • Dr. Rinat Sergeev, Data Scientist, Harvard/NASA Tournament Lab

The Customer Insight & Analytics Summit returns for its fifth year with fresh perspectives to steer your organization towards data fluency. This list contains the C-Suite executives, SVPs, VPs, Directors and Managers who have joined us in previous years. Will you be there to meet and network with them?

Technology is the lifeblood of the contact center. From fundamental telephony, automated call distribution and customer relationship management systems to innovative solutions for gamification, omni-channel communication and customer insight management, technological systems are the framework on which the customer experience is built.

Thanks to a combination of proprietary market research and expert commentary, the report evaluates how contact center technology is effecting and being affected by change in the customer experience landscape. It pays specific mind to the rise of cloud-based technology.

What can social analytics do for you? It is not enough to merely have a social presence. You need to strengthen your social media analysis in order to ensure that you’re proactively mastering the social world instead of being dragged along with it. Yes, social media can be used as a sales tool or as a means to improve brand recognition. But social media is also a powerful component of any serious multi-channel strategy to maximize the customer experience and customer engagement.