Visit NBN’s customer contact centre located at Varsity Lakes in the Gold Coast!
Using anywhere from 6-50 systems per transaction, this tour will take you straight to NBN’s ultimate contact centre hub, where they’re in the midst of creating self-service platforms for customers and the wider business.
Improve your culture and people strategy through the implementation of agile frameworks, agent problem solving and transitioning teams to go from the traditional contact centre to a more collaborative and agile framework.
Presented by Michael Dyson, Head of Solution Design, he will guide you through the public facing centre, as well as nbn’s B2B contact centre where they work to ensure agent engagement remains the central element of the organisation.
- Empowering agents to solve complex problems without senior management
- Putting together a strong retention strategy to improve the operational experience of the contact centre
- Implementing voice of the agent strategies within the contact centre to improve retention
Head of Solution Design
nbn co Australia