5 Reasons to Attend CCW Disrupt

5 Reasons to Attend CCW Disrupt

By: Mary Anne Ghobrial
12/02/2020

Customer Contact Week (CCW) Disrupt is back in a different location this year – Darling Harbour, Sydney!

In 2021, we’re celebrating an incredible surge in contact centre innovation, made even more significant due to the continued disruption of 2020.

From the switch to digital over traditional channels, to AI, automation, and data analytics promising to overhaul the industry – the world of customer contact has never evolved so rapidly.

As we look back on all that we’ve accomplished, it’s never been more important to ensure we move forward and continue to drive contact centre transformation.

CCW Disrupt will be the ultimate means of training your teams to create stronger, disruption-proof contact centres through technology innovation, operational strategy, as well as sharpen their skills to drive customer and employee transformation.


Our unique format in 2021 also means that you can attend either in-person or virtually, based on your location and what’s most comfortable to you!

Come learn with us this coming Feb 23-26 in Darling Harbour!

Here are 5 reasons why you shouldn’t miss CCW Disrupt this year.

1. THE FIRST OF ITS KIND
Focusing on disruption proof and innovation thinking there is no other event for contact centre leaders to discuss ground-breaking strategies and set the “new norms” and benchmarks for the post-COVID era!

2. AN INNOVATION EVENT
Through dynamic formats we’ll help you unlock critical thinking with your peers to reimagine future models and engage in critical conversations that will shape your contact centre roadmap.

3. LIMITED PASSES, TOTAL ACCESS
We are limiting passes to two per contact centre to provide a breadth of inputs and benchmarking. For those who participate you will have In-Person Virtual and On-Demand access to every single session!

4. THE LEADING BUSINESS INTELLIGENCE PROVIDER FOR THE CUSTOMER CONTACT COMMUNITY
With over 20+ years working with the contact centre community across the globe through our Customer Contact Week event, CCW Disrupt will bring together the most senior and forward-thinking leaders to this unique, elite gathering. 

5. INTERACTIVE DISCUSSION GROUPS
Brainweaves at CCW Disrupt are a unique learning format providing attendees with fast and focused exposure to leading topics. Each of our Brainweaves is capped at 15 attendees per time slot, meaning targeted small group discussions on the hottest customer topics.

Don’t miss your chance to network and learn in the format of your choice! CCW Disrupt is the number one place for contact centre and customer experience leaders to come together for inspiring keynotes, actionable case studies, interactive discussions, unparalleled networking, and one hell of a celebration.

CCW Disrupt is taking place this coming Feb 23 - 26 at Doltone House, Sydney.

Download the CCW Disrupt Agenda for more information and insights, and book your spot today.