A Digital Cultural Revolution Creating An Omni Channel Contact Centre
A Digital Cultural Revolution: Creating an Omni-Channel Contact Centre
In this presentation from Customer Contact
Centre Week 2018Ole Nielsen,Deputy Chief Digital Officer and Director of
Digital Transformation at ACT
Understanding how to work through cultural barriers
Addressing the challenges of Digital Disruption
Continuous Delivery, Infracoding and Cloud as enablers for an Agile
Creating empowerment within teams
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