Award Submission

Best Contact Centre Culture for 2019

Best Contact Centre Culture for 2019

We have reinvigorated the Customer Contact Week Excellence Awards program this year to recognise those organisations, teams and individuals who are making the greatest contributions to future customer service.

This category awards the organisation that creates a culture that inspires its employees to deliver outstanding service and achieve excellence. The winner of this award is evaluated based on their ability to incorporate VoE and VoC into their customer contact culture, empower employees and customers to become brand advocates and their people management strategy that demonstrates employee and customer satisfaction.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.
Best in Class Contact Centre for 2019 (Over 100 Seats)

Best in Class Contact Centre for 2019 (Over 100 Seats)

This category awards the organisation that have a clear service excellence strategy and contributes to the overall organisations growth and profitability. The winner of this award is evaluated based on their ability to position customer experience as their competitive advantage, identify and track improvement areas to improve efficiency and ROI, promote internal culture and engagement and deploy innovative strategies that contribute to exceptional service.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.

Best in Class Contact Centre for 2019 (Under 100 Seats)

Best in Class Contact Centre for 2019 (Under 100 Seats)

This category awards the organisation that have proven the internal commitment needed to delivery on customer experience despite their size. The winner of this award is evaluated based on their ability to demonstrate exceptional customer satisfaction scores, identify and track improvements made within their organisation, promote internal culture and employee engagement and achieve service excellence with limited resources.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.

Best Training and Development Program for 2019

Best Training and Development Program for 2019

This category awards the organisation who provides their agents with the tools, techniques and technologies that support learning, career development and growth. The winner of this award is evaluated based on their ability to retain employees through recruitment and hiring processes, leverage tools to measure and track agent performance, build flexible coaching strategies, overcome generational challenges and deploy rewards, recognition and incentive programs.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.

Customer Contact Leader for 2019

Customer Contact Leader for 2019

The Customer Contact Leader of the year recognises the executive, manager or team leader that has led their customer contact operation by significantly increasing both customer and agent experience as a result of their leadership. They have demonstrated their ability to utilise technology and drive innovation, drive operational excellence and continuous improvement and master executive and internal communication.

If you’re reading this application form, then that means you are ready for the opportunity to honour and recognise your team’s efforts and success, and the chance to win a Customer Contact Week Excellence Award.