Becoming Customer Centric By Transforming Schneiders Workforce
Becoming Customer Centric by Transforming Schneider’s Workforce
In this presentation from Customer Contact
Centre Week 2018 Erin Geddes, General
Manager of Customer Care, Customer Service & Quality Global Operations at Schneider Electric explores;
Consolidating your contact centres and transforming your workforce
Reducing FTE’s by 30% yet maintaining efficiency
Imbedding a customer-centric focus in all operations
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