Sydney Trains Transition From Engineering Based Service Delivery To Customer Centric Service Delivery
Sydney Trains’ Transition from Engineering Based Service Delivery to Customer-Centric Service Delivery
In this presentation from Customer Contact
Centre Week 2018 Michael Mercieca,Deputy
Executive Director Customer Delivery at SydneyTrainsexplores;
Switching from recruiting staff for the right skills to recruiting staff
for the right attitude
Working within tight budgetary restrictions imposed by government
Focussing on the little things to
raise approval above 90% and achieve best possible practice
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