03 - 05 February, 2020 | Gold Coast
Lauren Reid, Head of Direct Service at MLC Life Insurance
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Lauren Reid

Head of Direct Service
MLC Life Insurance

Conference Day One: Thursday, 28 February 2019

Thursday, February 28th, 2019

5:35 PM ADVISORY BOARD PANEL DISCUSSION – Future Proofing Contact Centres: Marrying Customer Centricity, Technology Advancements and People and Culture

  • How do you re-position and re-design your customer support to move from a lead generator to customer experience driver?
  • How do you best determine which solutions and innovations best suit your business needs today and for the future?
  • How do you manage the next generation of the workforce and determine strategies for identifying, retaining and engaging talent?
  • How can marrying these strategies effectively project your contact centre for a profitable future despite change?

Check out the incredible speaker line-up to see who will be joining Lauren.

Download The Latest Agenda