Meet Our CCW Speakers

Meet The Voices Of CCW ANZ: 2025 Speakers

Ben Coughlin
Ben Coughlin
Chief Customer Officer
Webjet
Angelo Azar
Angelo Azar
Chief Operating Officer
Honey Insurance
Sue Coe
Sue Coe
Client Services Manager
RedHealth Independent Medical Assessments
Elisa Iurato
Elisa Iurato
Chief of Community, Retail & Supporter Experience
World Vision Australia
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Lauren Reid
Lauren Reid
Chief Customer Officer
Navy Health
Adam Geneave
Adam Geneave
Chief Customer & Sales Officer
Jucy
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
Christopher Douglas
Christopher Douglas
Regional Director – Member Experience, Asia Pacific
Accor Plus
Doug Casterton
Doug Casterton
Head of Operational Excellence
GetYourGuide
Kirsty Robinson
Kirsty Robinson
Customer Experience Director
TAFE Queensland
Brandon Davis
Brandon Davis
Contact Centre Director
Uniting AgeWell
Renee Moore
Renee Moore
Customer Contact Director
Bega Cheese Limited
Luke Hutchinson
Luke Hutchinson
Director Student Experience
TAFE SA
Feiselia Tan
Feiselia Tan
General Manager – Data & AI Solutions
Telstra
Emma Hounsell
Emma Hounsell
General Manager Contact Centres – Health Insurance
Bupa
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Kelly Mendes
Kelly Mendes
General Manager Shared Services
Pica Group
Emilia Simone
Emilia Simone
General Manager – Customer Experience
Sime Darby Motors
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Cloe Kernick
Cloe Kernick
GM Customer and Market Operations
Energy Queensland
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Aneta Field
Aneta Field
Senior Manager: Customer Support
Honey Insurance
Ben Abrew
Ben Abrew
Global Operations Manager,
AGL
Brendon Deleon
Brendon Deleon
Group Customer Experience Manager & Contact Centre Manager
Westpoint Autos
Leon Tsui
Leon Tsui
Manager Assisted Recovery
Accident Compensation Corporation NZ
Jacqueline Karam
Jacqueline Karam
Contact Centre Manager
P&N Bank
Joshua Curtis
Joshua Curtis
Centre Manager – Customer Care
Super Retail Group
Duncan Thomson
Duncan Thomson
ICCC Service Manager
Redland City Council
Brent Sheriff
Brent Sheriff
Manager Customer Operations
Energy Queensland
Chrissy Leong
Chrissy Leong
Member Services Manager
MIPS
Shannon Fox
Shannon Fox
Manager: Business Transformation
Red Energy
Jackie Klus
Jackie Klus
Manager Customer Experience Customer Driven Service
eVolt
Catherine Veronesi
Catherine Veronesi
Manager Customer Service
City of Sydney
Marija Licina
Marija Licina
Customer Experience Manager
QTAC
Jay Norman
Jay Norman
Automotive Operations Manager
Century Yuasa Batteries
Trudy Noller
Trudy Noller
Community & Engagement Manager, Customer & Commercial Department,
University Admissions Centre
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Hayley McNab
Hayley McNab
Head of Customer Care
The Warehouse Group
Melissa van der Burgt
Melissa van der Burgt
Head of Customer Experience Centres - Direct & Specialist Skills
Allianz Australia
Natalie Lane
Natalie Lane
Head of Contact Centre
Greater Bank
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Nisha Varma
Nisha Varma
Contact Centre Experience Manager
Brighter Super
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
Helen Crossan
Helen Crossan
Head of Member Services
Australian Retirement Trust
Adam Waters
Adam Waters
Head of Performance and Planning
CBHS
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Daniel Vollmer
Daniel Vollmer
Head of Customer Service
Country Road Group
John Connolly
John Connolly
Head of Customer Contact Centre
Newcastle Permanent
Lucus West
Lucus West
Head of Customer Operations
AutoGuru
Rachel Lane
Rachel Lane
Head of Customer Support
The Lottery Office
Darren Randall
Darren Randall
Digital Innovation Lead
Bupa Australia & New Zealand
Jane Elley
Jane Elley
Customer Segment Leader
Department of Inland Revenue (New Zealand)
Lara Bellino
Lara Bellino
Customer Experience Team Leader
QTAC
Jaime Jonston-Smith
Jaime Jonston-Smith
General Manager Contact Centre
Feros Care
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Taryn Paddle
Taryn Paddle
Capability & Operational Excellence Manager
Vocus
Madhu Mazumdar
Madhu Mazumdar
Executive General Manager – Technology
Journey Beyond
Lisa Curry
Lisa Curry
Contact Centre Manager -arhi Service
nib Group
Brent Alexander
Brent Alexander
National Manager – Customer Relationship Centre
Beyond Bank
Seth Reynolds
Seth Reynolds
General Manager
Compass Education
Andy Hitchen
Andy Hitchen
Customer Operations & Provider Solutions Hub Lead
Medibank
Laura Horton
Laura Horton
Workforce Optimisation Manager
Teacher Health
Luke Jones-Power
Luke Jones-Power
Head of Customer Support
Youi Insurance
Vivienne Manapsal
Vivienne Manapsal
Customer Experience Manager
Royal Canin Australia & New Zealand
Eleni Miller
Eleni Miller
General Manger, Customer Sales & Service
APT Travel Group
Kirsty Fonsdituri
Kirsty Fonsdituri
Head of Client Services
NobleOak
Gerry Tucker
Gerry Tucker
Director of Sales: Large Enterprise
Sprinklr
Stephen Bond
Stephen Bond
Director Enterprise Project Management
Defence Housing Australia
Praveen Sasidharan
Praveen Sasidharan
Chief Delivery Officer
Allianz
Alexandra Craggs
Alexandra Craggs
CX Portfolio Director
IQPC
Laurence Fonsdituri
Laurence Fonsdituri
Head of Customer
Coles Group

VIEW THE FULL AGENDA TO SEE WHAT THEY ARE PRESENTING ON!


Customer Contact Week Australia and NZ - 2025 Event Guide

AGENDA OUT NOW - 70+ SPEAKERS ANNOUNCED...Celebrate a Decade of CX Transformation with us at the STAR on the Gold Coast from 4-6 March 2025: Download the 2025 Customer Contact Week (CCW) ANZ Event Guide! What's inside the guide:A star-studded li ...

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