Bright Pattern (Past Sponsor)
Brighter Customer Service Starts with Revolutionary Cloud Technology. Bright Pattern is the most simple and powerful contact center for midsize and enterprise companies. It’s new, it’s different, and it will revolutionize the way customer service is delivered. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading premise solutions and today are delivering an architecture for the future with an advanced cloud-first approach. The team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange. Deeply committed to the success of their customers, these founding members have infused Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology that is fast to deploy and easy to use. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.