livepro are experts in Customer Experience Knowledge Management and have provided their feature-rich yet easy to use solution to customer service in all major industries since 2001.
livepro focuses on delivering answers to agents - not long complex documents. This is made possible by livepro’s powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
As the one central source of truth, livepro delivers knowledge to any digital channel through a simple API – meaning the same information is being accessed no matter where the question is asked.