Announcing...

JOE MONTANA

as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

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The World’s Largest Customer Contact Event

4000+

Attendees Expected

300+

Expert Speakers

Days of Innovation

250+

Sponsors & Exhibitors

2019 Recap: What Went Down

2,500 attendees, 250 speakers, a Magic Johnson appearance, 10 site tour experiences, 12 interactive workshops, inspirational Excellence Awards Gala and so much more. Take a look at everything that happened at CCW in 2019!

World Class Speakers

Julia Babina

VP Operations and Customer Service

Brooklinen

Pete Collins

SVP, Operations for Personal Insurance and International

Traveler's Insurance

Ingrid Cordy

VP Customer Experience & Global ECommerce

E.L.F. Cosmetics

Lance Gruner

EVP, Global Customer Care

Mastercard

Colin Haupt

SVP, Employee Engagement and Experience

PURE Group of Insurance

Paul Jarrett

CEO & Co-founder

Bulu Box

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Benjamin Lord

Global Marketing, eCommerce & Consumer Decision Journey

NARS Cosmetics

Myke Mansberger

VP, Head of People

Bombas

Sherif Mityas

Chief Experience Officer

TGI Fridays

Meredith Molloy

Director, Customer Success

Delegate

Lemon Poindexter

Customer Relations Manager

Nashville Electric Service

Lili Salzberg

VP of Community

Scoop Technologies

Drew Stadler

VP Customer Happiness

Bombas

Tobias Voegtlin

CEO & Head of Passenger Servicing Operations & Managing Director

Lufthansa InTouch

Sarah Warnes-Rasmusen

Chief Customer Officer

Lands' End

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Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Contact Center Operations and CX & Design), Think Tanks, Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive, “Meet the Customer” program and networking luncheons.

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...And Unforgettable Moments!

CCW Vegas 2019 - Magic Johnson Keynote Speaker

VIEW PHOTO ALBUM

The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

Important Dates:

Applications Due: Friday, March 6, 2020

Finalists Announced: First Week of May

Winners Announced: Tuesday, June 23, 2020

Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.

Awards Gala Pass: $299