WE'RE HEADING BACK TO VEGAS!

Name: Customer Contact Week Las Vegas
Start: 2021-06-28
End: 2021-06-30

June 28 - 30, 2021 | Caesars Forum, Las Vegas

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BUY 1 PASS, GET 2 FREE

Buy 1 pass and bring a small group of 2 for free with our current registration promo, available until Friday, 3/5! You'll get our lowest available pass rate ($1,000) and start connecting with your team in person again. If you're not ready to commit just yet, you can join the waitlist to reserve your spot at the event. Click on the "Register" tab above.

BRING YOUR TEAM

CHOOSE YOUR CCW EXPERIENCE

With a lineup of 3 CCW's this year, you can choose the event you want to attend most! Interested in learning more about an event later this year? We'll be releasing more information in April but email us now to get a head start on your planning.

JUNE 28-30

Caesars Forum, Las Vegas

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October 20-22

Grand Hyatt, Nashville

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December 13-16

Caesars Forum, Las Vegas

Learn More

VIEW THE BROCHURE

We can't wait to get together in person again in Las Vegas! CCW in June will be the most exclusive CCW event of the year. Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Stay tuned for more information on our health & safety plan, to be released soon.

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Expert Speakers

Natalie Beckerman

EVP, Chief Operating Officer

Fidelity National Home Warranty

Mike Bowman

Director, Servicing Operations

ECSI

Jaysa Boyer

National Director of Corporate Alliance

United Medical Academy

Cheryl China

SVP, Director of Credit Card

Citizens Bank

Zach Christopoulos

Director of Contact Center

United Heritage Credit Union

James Dodkins

Founder & Customer Experience Rockstar

ROCKSTAR CX

Wes Dudley

SVP Customer Care

Ashley Furniture Industries, Inc.

Lance Gruner

EVP, Global Customer Care

Mastercard

Lori Halverson

Associate VP - WW Customer Operations

Agilent Technologies

Colin Haupt

SVP, Employee Engagement & Experience

PURE Group of Insurance Companies

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Clare Muscutt

Founder & Director

CMXperience

Brad Nichols

Global Customer Service Leader

Dun & Bradstreet

Sara Ortiz

Global VP of Human Resources

Five Guys Enterprises

Cippy Seidler

Director, Consumer Care Center

Banner Health

Jeremy Stroud

VP, Patient Services

Heartland Dental

Jim Thomsen

VP of Customer Care

ShowDown Displays

Brandi Yates

Director, Career Services Training

Ultimate Medical Academy

Carla Zuniga

SVP, Operations & Technology

Allstate

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BECOME A CCW SPONSOR

CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!

INQUIRE ABOUT SPONSORSHIP

CCW AT HOME RECAP

We had so much fun during our first virtual event: CCW At Home. From live-streamed keynotes to virtual think tanks and workshops, CCW At Home left us with so many innovative tools and strategies for navigating the new customer contact space. Take a look at the highlights from the most immersive, interactive event of it's kind.