This year, we introduced CCW At Home, a 3 week interactive digital conference that convened more than 5,000 Customer Contact and CX executives in a panoply of cutting-edge sessions led by the top executives and business leaders in the profession.

We’re eagerly planning for CCW 2021, and the health and safety of our attendees and employees will continue to remain our singular priority. As we look towards next year and develop plans to return to live events, we’re also developing our plans for safety and sanitation measures at CCW.

Check back for more information!


Check out what we currently have planned for CCW Las Vegas, and stay tuned for all of the info on unique Q&A opportunities, breathtaking session experiences, and a seemingly endless buffet of content. You’ll leave with more pages in your rolodex, and knowledge on the latest and greatest trends, best practices, and models to take your contact center to the next level.

Looking Back on CCW At Home

Thanks for joining us this past August for our first ever CCW At Home: the most immersive, interactive event of it's kind. From live-streamed keynotes to virtual think tanks and workshops, CCW At Home left us with so many innovative tools and strategies for navigating the new customer contact space. Take a look at the highlights!


CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!

Join the Waitlist!

Interested in seeing us in Las Vegas but not ready to commit just yet? We totally understand. While you hold off on decision making, you can join our waitlist to lock in our best conference pass rates. That means if you end up joining us, you’ll already have a reserved spot at CCW 2021 at the lowest rate available, even after the promo deadline has passed!


CCW Vegas - Customer Intent: 3 Ways To Determine What Your Customers Really Want

Online Event: Strategic Planning for CX Operations

CCW Vegas - Current Attendee Snapshot

Special Report: AI for Agents

CCW Vegas - Market Research Contact Center 2025 - A Roadmap

Webinar: New Year, New Customer Expectations

CCW Happy Hour Podcast

Check out our podcast series, CCW Happy Hour, to get insights on the latest customer contact trends from experts at Microsoft, Verizon, and more! And stay tuned for more episodes with our lineup of industry leaders.

We had so much fun during our first virtual CCW Excellence Awards, with the help from our incredible Advisory Board and Excellence Awards judges. Watch the CCW Excellence Awards video and check out who won!


CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd