THE WORLD’S LARGEST CUSTOMER CONTACT EVENT
June 22 - 26, 2020 | Caesars Forum, Las Vegas
2020 BROCHURE NOW AVAILABLE
Check out what’s in store for 2020! We just released the full event brochure! See what we have planned, including celebrity headliners Tyra Banks and Joe Montana and so much more.
JOIN US IN LAS VEGAS!
4000+
Attendees Expected
300+
Expert Speakers
5
Days of Innovation
250+
Sponsors & Exhibitors
CCW at Caesars Forum is going to be BIGGER (4,000+ attendees!), BETTER (even more content and expanded topic focuses into People/HR, CX/Design, Technology/Product), more INNOVATIVE (site tours at Sephora, Zappos, Pacific Dental Services), and more MEMORABLE (we see you, Tyra Banks!) than any CCW, or other customer contact event that came before.
CELEBRITY HEADLINER
Tyra Banks
Model. Mogul. Media Maven.
Tyra Banks is the content creator of our time. The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model and headlined her Emmy Award-winning talk show. Tyra will be delivering the celebrity keynote address on Wednesday, June 24, 8:50 AM.
World Class Speakers
Rebecca Jarvis
Chief Business, Economics and Technology Correspondent
ABC News
Joe Montana
Legendary NFL Quarterback
Author
Pam Oliver
Senior Correspondent and FOX NFL Reporter
Fox Sports
Pete Collins
SVP, Operations for Personal Insurance and International
Travelers Insurance
Julia Babina
VP Operations and Customer Service
Brooklinen
Ingrid Cordy
VP Customer Experience & Global ECommerce
E.L.F. Cosmetics
Lance Gruner
EVP, Global Customer Care
Mastercard
Colin Haupt
SVP, Employee Engagement and Experience
PURE Group of Insurance
Paul Jarrett
CEO & Co-founder
Bulu Box
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Benjamin Lord
Global Marketing, eCommerce & Consumer Decision Journey
NARS Cosmetics
Myke Mansberger
VP, Head of People
Bombas
Sherif Mityas
Chief Experience Officer
TGI Fridays
Meredith Molloy
Sr. Manager, Technical Support
Toast
Lili Salzberg
VP of Community
Scoop Technologies
Tobias Voegtlin
Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations
Lufthansa Group Hub Airlines
Educational Formats
Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Contact Center Operations and CX & Design), Think Tanks, Site Tours and more!
Community-Oriented Experiences
Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive, “Meet the Customer” program and networking luncheons.
The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.
Important Dates:
Applications Due: Friday, March 6, 2020
Finalists Announced: First Week of May
Winners Announced: Tuesday, June 23, 2020
Join us for an unforgettable night in Las Vegas as we honor all the finalists and winners for the 2020 CCW Excellence Awards.
Awards Gala Pass: $299
UPDATES FROM #CCWVEGAS20
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QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
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