For a limited time, get a free pass when you register during our BOGO promo through Friday, 4/30! Reserve your passes now before spots sell out for the most exclusive CCW of the year. BOGO will automatically apply when you register two end user attendees.


With a lineup of 3 CCW's this year, you can choose the event you want to attend most! Interested in learning more about an event later this year? We'll be releasing more information in April but email us now to get a head start on your planning.

JUNE 28-30

Caesars Forum, Las Vegas

October 20-22

Grand Hyatt, Nashville

December 13-16

Caesars Forum, Las Vegas


We can't wait to get together in person again in Las Vegas! CCW in June will be the most exclusive CCW event of the year. Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, learn more about our health & safety plan.

Expert Speakers


Workforce Management

Get tools for business continuity planning, managing a decentralized workforce, and scaling remote learning, so you can build agile teams and provide world-class service.

Digital Transformation

Learn how to humanize digital experiences and use customer feedback to fuel data personalization and ensure the first interaction a customer has with your brand is seamless.

AI & Automation

Engage in discussions about integrating AI and RPA in order to positively influence the end-to-end customer experience and increase efficiency through contact deflection.

Channel Optimization

Explore strategies for meeting customers in their channel of choice by optimizing overall  service delivery in single channel, multi-channel, and omnichannel environments.

Health & Safety @ CCW

We're committed to making CCW an exceptional event experience, where you can network, learn and grow your business with peace of mind. In collaboration with our venue, suppliers and partners, our dedicated COVID-safe team has developed measures such as sanitizing stations, socially distanced floor plans, frequent venue cleaning, and more.


CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!


CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd