GET EARLY BIRD PRICING: UP TO $900 OFF!

There's just a few more weeks to get our early bird pricing CCW in June! Just register by Friday, 6/25 to get up to $900 off of your pass. The early bird deal will automatically apply when you register.

Interested in learning more about CCW in December? We will be releasing more info soon but email us now for early event info and registration promos

CHOOSE YOUR CCW EXPERIENCE

We’re planning 3 CCWs in 2021 with inspiring event programs, expert speakers and state-of-the-art solutions to offer you the most impactful live event experiences you’ll have this year. 3 events provide flexibility for company policies, travel restrictions, and your comfort level. Plan your CCW experience around your own schedule or send your team to each event to get the 360-degree industry view.

JUNE 28-30

Caesars Forum, Las Vegas

October 20-22

Grand Hyatt, Nashville

December 13-16

Caesars Forum, Las Vegas

VIEW THE CCW JUNE AGENDA

Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, learn more about our health & safety plan.

We're developing the program for the CCW December event so check back or email us now for more info.

EXPERT SPEAKERS

PROGRAM THEMES

Workforce Management

Get tools for business continuity planning, managing a decentralized workforce, and scaling remote learning, so you can build agile teams and provide world-class service.

Digital Transformation

Learn how to humanize digital experiences and use customer feedback to fuel data personalization and ensure the first interaction a customer has with your brand is seamless.

AI & Automation

Engage in discussions about integrating AI and RPA in order to positively influence the end-to-end customer experience and increase efficiency through contact deflection.

Channel Optimization

Explore strategies for meeting customers in their channel of choice by optimizing overall  service delivery in single channel, multi-channel, and omnichannel environments.

HEALTH & SAFETY @ CCW!

We're committed to making CCW an exceptional event experience, where you can network, learn and grow your business with peace of mind. In collaboration with our venue, suppliers and partners, our dedicated COVID-safe team has developed measures such as sanitizing stations, socially distanced floor plans, frequent venue cleaning, and more.

ATTEND CCW FROM ANYWHERE, FOR FREE!

If you can't join us in Las Vegas this June, you can stream our top sessions for free this June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience! CCW At Home will be two idea packed days of live programming seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. 

BECOME A CCW SPONSOR

CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!

 

CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd