Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, learn more about our health & safety plan.
We're developing the program for the CCW December event so check back or email us now for more info.
Director of Product Marketing, Contact Center
VP, Industry Strategy - Public Sector
EVP, Chief Operating Officer
Fidelity National Home Warranty
Director, Servicing Operations
Senior Director, Corporate Alliance
Ultimate Medical Academy
SVP, Experience Design
SVP, Director of Credit Card
Director of Contact Center
United Heritage Credit Union
VP, Industry Strategy - Retail, E-Commerce, CPG
Senior Director of GMS Technology & Workforce Management
General Manager, Amazon Connect
Amazon Web Services
CCW Advisory Board
Chief Executive Officer
Earley Information Science
EVP, Global Customer Care
SVP, Product and Strategy
Healthcare Claims Management
Associate VP - WW Customer Operations
Senior Director, Contact Center Technology
VP, Industry Strategy - Financial Services
Founder & Principal Analyst
Senior Analyst & Conference Director
Customer Management Practice
VP, Global Consumer Sales & Service Centers
Director of Contact Center Operations
VP, Industry Strategy, Healthcare and Life Sciences
Senior Director, Purchasing and Call Center
ENT & Allergy
Chief Marketing Officer
Global Customer Service Leader
Dun & Bradstreet
Global VP of Human Resources
Five Guys Enterprises
Global Head of Reservations & Customer Care
Deputy Secretary of Information Technology, State Chief Technology Officer
State of Maryland
Director, Consumer Care Center
VP, Patient Services
Head of CX Operations & Analytics
Traeger Pellet Grills
VP of Customer Care
VP of CX Implementation
Senior Director, Workforce Solutions
Ultimate Medical Academy
Get tools for business continuity planning, managing a decentralized workforce, and scaling remote learning, so you can build agile teams and provide world-class service.
Learn how to humanize digital experiences and use customer feedback to fuel data personalization and ensure the first interaction a customer has with your brand is seamless.
Engage in discussions about integrating AI and RPA in order to positively influence the end-to-end customer experience and increase efficiency through contact deflection.
Explore strategies for meeting customers in their channel of choice by optimizing overall service delivery in single channel, multi-channel, and omnichannel environments.
We're committed to making CCW an exceptional event experience, where you can network, learn and grow your business with peace of mind. In collaboration with our venue, suppliers and partners, our dedicated COVID-safe team has developed measures such as sanitizing stations, socially distanced floor plans, frequent venue cleaning, and more.
CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!