CCW EVENT UPDATE

We hope you continue to stay safe and healthy at this time - that is always our number one priority for our attendees, partners and employees.

With that said, we are excited to announce CCW will be taking place, August 24-28! We hope the postponed event dates give you some peace of mind in regards to joining us and being a part of our customer contact community. Stay tuned, we'll be releasing more information soon.

BECOME A CCW DIGITAL MEMBER TODAY

While we can’t connect in person right now, join CCW Digital, the world's largest customer service online research hub, with 150,000+ members! Our team of analysts are working around the clock to provide you with hundreds of Special Reports, Market Studies, How To Guides, and a lineup of Online Events and Webinars.

Plus, join our next free online event, New Standards For Customer Contact Performance, May 19-21 from 12-3 PM EST. Sign up here.

JOIN US IN LAS VEGAS!

3000+

Attendees Expected

300+

Expert Speakers

5

Days of Innovation

250+

Sponsors & Exhibitors

World Class Speakers

Joe Montana

Joe Montana

Legendary NFL Quarterback

Author

Rebecca Jarvis

Rebecca Jarvis

Chief Business, Economics and Technology Correspondent

ABC News

Callie Field

Callie Field

Executive Vice President, Customer Care

T-Mobile

Lance Gruner

Lance Gruner

EVP, Global Customer Care

Mastercard

Kelley Kurtzman

Kelley Kurtzman

VP, Global Consumer Sales & Service Centers

Verizon

Myke Mansberger

Myke Mansberger

VP, Head of People

Bombas

Sherif Mityas

Sherif Mityas

Chief Experience Officer

TGI Fridays

Tobias Voegtlin

Tobias Voegtlin

Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations

Lufthansa Group Hub Airlines

Educational Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes, reinvented breakout sessions focused on industries (People, Technology, Contact Center Operations and CX & Design), Think Tanks, Site Tours and more!

Community-Oriented Experiences

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Join us for book signings, after parties, CCWomen, demo drive,  “Meet the Customer” program and networking luncheons.

...And Unforgettable Moments!

CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd


Honoring, recognizing and promoting individuals and teams who have made a commitment
to driving superior contact center and CX performance.
Application Deadline: May 8, 2020
Finalists Announced: July 2020
Winners Announced: August 25, 2020
Awards Gala Pass: $299 | Table of 10: $2,500

UPDATES FROM #CCWVEGAS20