WE'RE HEADING BACK TO VEGAS!
June 28-30 | Caesars Forum, Las Vegas
CCW JUNE: BUY 1 PASS, GET 1 FREE!
Get a free pass for CCW in June when you register during our BOGO promo through Friday, 4/30! BOGO will automatically apply when you register two end user attendees.
Interested in learning more about CCW in December? We will be releasing more info soon but email us now for early event info and registration promos!
CHOOSE YOUR CCW EXPERIENCE
We’re planning 3 CCWs in 2021 with inspiring event programs, expert speakers and state-of-the-art solutions to offer you the most impactful live event experiences you’ll have this year. 3 events provide flexibility for company policies, travel restrictions, and your comfort level. Plan your CCW experience around your own schedule or send your team to each event to get the 360-degree industry view.
VIEW THE CCW JUNE AGENDA
Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, learn more about our health & safety plan.
We're developing the program for the CCW December event so check back or email us now for more info.
EXPERT SPEAKERS
Natalie Beckerman
EVP, Chief Operating Officer
Fidelity National Home Warranty
Mike Bowman
Director, Servicing Operations
ECSI
Jaysa Boyer
National Director of Corporate Alliance
United Medical Academy
Cheryl China
SVP, Director of Credit Card
Citizens Bank
Zach Christopoulos
Director of Contact Center
United Heritage Credit Union
James Dodkins
Founder & Customer Experience Rockstar
ROCKSTAR CX
Wes Dudley
SVP Customer Service
Ashley Furniture Industries
Lance Gruner
EVP, Global Customer Care
Mastercard
Lori Halverson
Associate VP - WW Customer Operations
Agilent Technologies
Colin Haupt
SVP, Employee Engagement & Experience
PURE Group of Insurance Companies
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Clare Muscutt
Founder & Director
CMXperience
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Sara Ortiz
Global VP of Human Resources
Five Guys Enterprises
Cippy Seidler
Director, Consumer Care Center
Banner Health
Jeremy Stroud
VP, Patient Services
Heartland Dental
Jim Thomsen
VP of Customer Care
ShowDown Displays
Brandi Yates
Director, Career Services Training
Ultimate Medical Academy
Carla Zuniga
SVP, Operations & Technology
Allstate
PROGRAM THEMES
Workforce Management
Get tools for business continuity planning, managing a decentralized workforce, and scaling remote learning, so you can build agile teams and provide world-class service.
Digital Transformation
Learn how to humanize digital experiences and use customer feedback to fuel data personalization and ensure the first interaction a customer has with your brand is seamless.
AI & Automation
Engage in discussions about integrating AI and RPA in order to positively influence the end-to-end customer experience and increase efficiency through contact deflection.
Channel Optimization
Explore strategies for meeting customers in their channel of choice by optimizing overall service delivery in single channel, multi-channel, and omnichannel environments.
HEALTH & SAFETY @ CCW!
We're committed to making CCW an exceptional event experience, where you can network, learn and grow your business with peace of mind. In collaboration with our venue, suppliers and partners, our dedicated COVID-safe team has developed measures such as sanitizing stations, socially distanced floor plans, frequent venue cleaning, and more.
BECOME A CCW SPONSOR
CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!
In Partnership With :
QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
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