Check out what we have planned including inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, learn more about our health & safety plan.
We're developing the program for the CCW December event so check back or email us now for more info.
EVP, Chief Operating Officer
Fidelity National Home Warranty
Director, Servicing Operations
National Director of Corporate Alliance
United Medical Academy
SVP, Director of Credit Card
Director of Contact Center
United Heritage Credit Union
Founder & Customer Experience Rockstar
SVP Customer Service
Ashley Furniture Industries
EVP, Global Customer Care
Associate VP - WW Customer Operations
SVP, Employee Engagement & Experience
PURE Group of Insurance Companies
VP, Global Consumer Sales & Service Centers
Founder & Director
Global Customer Service Leader
Dun & Bradstreet
Global VP of Human Resources
Five Guys Enterprises
Director, Consumer Care Center
VP, Patient Services
VP of Customer Care
Director, Career Services Training
Ultimate Medical Academy
Get tools for business continuity planning, managing a decentralized workforce, and scaling remote learning, so you can build agile teams and provide world-class service.
Learn how to humanize digital experiences and use customer feedback to fuel data personalization and ensure the first interaction a customer has with your brand is seamless.
Engage in discussions about integrating AI and RPA in order to positively influence the end-to-end customer experience and increase efficiency through contact deflection.
Explore strategies for meeting customers in their channel of choice by optimizing overall service delivery in single channel, multi-channel, and omnichannel environments.
We're committed to making CCW an exceptional event experience, where you can network, learn and grow your business with peace of mind. In collaboration with our venue, suppliers and partners, our dedicated COVID-safe team has developed measures such as sanitizing stations, socially distanced floor plans, frequent venue cleaning, and more.
CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!