WE CAN'T WAIT TO SEE YOU IN LAS VEGAS

This year, we introduced CCW At Home, a 3 week interactive digital conference that convened more than 5,000 Customer Contact and CX executives in a panoply of cutting-edge sessions led by the top executives and business leaders in the profession.

We’re eagerly planning for CCW 2021, and the health and safety of our attendees and employees will continue to remain our singular priority. As we look towards next year and develop plans to return to live events, we’re also developing our plans for safety and sanitation measures at CCW.

Check back for more information!

Looking Back on CCW At Home

Thanks for joining us this past August for our first ever CCW At Home: the most immersive, interactive event of it's kind. From live-streamed keynotes to virtual think tanks and workshops, CCW At Home left us with so many innovative tools and strategies for navigating the new customer contact space. Take a look at the highlights!

BECOME A CCW SPONSOR

CCW is the leading customer contact event series for solution providers who are looking to meet prospects, grow their brand awareness, and become a thought leader in the customer contact space. Find out how to get involved!

CCW Digital Online Event: New Era of Customer Insights and Analytics

The seemingly bottomless pool of customer insights can be daunting when determining what data will be most impactful to your company's growth. CCW Digital’s New Era of Customer Insights and Analytics will reveal how to utilize customer data to leverage emerging technologies and deliver more personalized CX.

CCW DIGITAL WEBINARS - REGISTER FOR FREE!

WEBINAR: HOW TO TRANSFORM YOUR CX FOR A WORLD-CLASS E-COMMERCE EXPERIENCE

WEBINAR: WHAT'S NEXT FOR THE CALL CENTER: USE NLP TO TURN DATA INTO INSIGHTS IN THE COURSE OF THIS YEAR

WEBINAR: AUTOMATION PLAYBOOK: HOW TO INSTANTLY EMPOWER REMOTE AGENTS & PERSONALIZE CUSTOMER EXPERIENCES

WEBINAR: CUSTOMER ENGAGEMENT FOR A NEW DIGITAL-FIRST WORLD: IMPROVING CX, AGENT SATISFACTION, AND REVENUE IN A NEW NORMAL

CCW Happy Hour Podcast

Check out our podcast series, CCW Happy Hour, to get insights on the latest customer contact trends from experts at Microsoft, Verizon, and more! And stay tuned for more episodes with our lineup of industry leaders.

We had so much fun during our first virtual CCW Excellence Awards, with the help from our incredible Advisory Board and Excellence Awards judges. Watch the CCW Excellence Awards video and check out who won!

 

CCW Vegas 2019 Salesforce Panel CCW Vegas 2019 - Magic Johnson Keynote Speaker CCW Vegas 2019  Attendee-Expo Hall CCW Vegas 2019  Awards - Red Carpet CCW Vegas 2019  - CCWomen Lunch CCW Vegas 2019  - General Session CCW Vegas 2019  - Awards Winners CCW Vegas 2019  - Attendee Crowd