Monday, June 22, 2020 - Site Tour Experience Day

Site Tour Experience 1 (25 cap)

8:00 am - 4:30 pm Zappos, TBD
Zappos
Zappos believes that work should be fun. Don’t miss this site tour experience and learn how Zappos fosters an employee-centric culture and why they’ve been named to FORTUNE’s 100 Best Companies to Work For® multiple times in a row! This deluxe experience includes a private tour of the Zappos Campus as well as a keynote presentation from Zappos Insights leader. Note that the tour does not include a walk through of the Zappos contact center, though many contact center topics will be addressed as part of the tour.

A second site tour on this experience coming soon!

Site Tour Experience 2 (25 cap)

9:15 am - 2:45 pm Zappos, Sitel
Zappos
Zappos believes that work should be fun. Don’t miss this site tour experience and learn how Zappos fosters an employee-centric culture and why they’ve been named to FORTUNE’s 100 Best Companies to Work For® multiple times in a row! This deluxe experience includes a private tour of the Zappos Campus as well as a keynote presentation from Zappos Insights leader. Note that the tour does not include a walk through of the Zappos contact center, though many contact center topics will be addressed as part of the tour.

Sitel

Site Tour Experience 3 (25 cap)

10:45 am - 4:15 pm Pacific Dental Services, Zappos
Pacific Dental Services

Zappos
Zappos believes that work should be fun. Don’t miss this site tour experience and learn how Zappos fosters an employee-centric culture and why they’ve been named to FORTUNE’s 100 Best Companies to Work For® multiple times in a row! This deluxe experience includes a private tour of the Zappos Campus as well as a keynote presentation from Zappos Insights leader. Note that the tour does not include a walk through of the Zappos contact center, though many contact center topics will be addressed as part of the tour.

Site Tour Experience 4 (25 cap)

11:45 am - 5:15 pm Sitel, Zappos
Sitel

Zappos
Zappos believes that work should be fun. Don’t miss this site tour experience and learn how Zappos fosters an employee-centric culture and why they’ve been named to FORTUNE’s 100 Best Companies to Work For® multiple times in a row! This deluxe experience includes a private tour of the Zappos Campus as well as a keynote presentation from Zappos Insights leader. Note that the tour does not include a walk through of the Zappos contact center, though many contact center topics will be addressed as part of the tour.

Site Tour Experience 5 (25 cap)

8:30 am - 4:30 pm Pacific Dental Services, TTEC, TBD
Pacific Dental Services

TTEC
TTEC is excited to welcome you to their Customer Experience Innovation Lab located at the Las Vegas Center. Changes in CX are occurring so rapidly that companies are often struggling to keep up. Don’t miss this CX Innovation lab experience which provides a hands-on environment to test, iterate and improve new technologies. The center is designed as a place to test and demonstrate innovations in the customer experience including: omnichannel, AI, automation, analytics, service to sales, training and other service models. The TTEC CX Innovation Lab leverages the cloud to provision and deliver demonstrations in real-time. Discover how to make CX easier, more personal and completely seamless.  Following the Innovation Lab, attendees will also have the opportunity to see the client contact center at the TTEC Las Vegas Center.

A third site tour will be added to this experience soon!

Site Tour Experience 6 (50 cap)

8:30 am - 4:30 pm Sephora, TTEC, TBD
Sephora

TTEC
TTEC is excited to welcome you to their Customer Experience Innovation Lab located at the Las Vegas Center. Changes in CX are occurring so rapidly that companies are often struggling to keep up. Don’t miss this CX Innovation lab experience which provides a hands-on environment to test, iterate and improve new technologies. The center is designed as a place to test and demonstrate innovations in the customer experience including: omnichannel, AI, automation, analytics, service to sales, training and other service models. The TTEC CX Innovation Lab leverages the cloud to provision and deliver demonstrations in real-time. Discover how to make CX easier, more personal and completely seamless.  Following the Innovation Lab, attendees will also have the opportunity to see the client contact center at the TTEC Las Vegas Center.

A third tour will be added to this experience soon!

Site Tour Experience 7 (50 cap)

8:30 am - 4:30 pm TTEC, Sephora, TBD
TTEC
TTEC is excited to welcome you to their Customer Experience Innovation Lab located at the Las Vegas Center. Changes in CX are occurring so rapidly that companies are often struggling to keep up. Don’t miss this CX Innovation lab experience which provides a hands-on environment to test, iterate and improve new technologies. The center is designed as a place to test and demonstrate innovations in the customer experience including: omnichannel, AI, automation, analytics, service to sales, training and other service models. The TTEC CX Innovation Lab leverages the cloud to provision and deliver demonstrations in real-time. Discover how to make CX easier, more personal and completely seamless.  Following the Innovation Lab, attendees will also have the opportunity to see the client contact center at the TTEC Las Vegas Center.

Sephora

A third tour will be added to this experience soon!

6:00 pm - 8:00 pm Alorica CCW Welcome Party