8:15 AM - 4:15 PM
8:30 Depart for Tours
8:45 Check-In at Windham
9:00 Windham Tour
11:00 Transportation Time
11:15 Check-In at T-Mobile
(lunch provided at T-Mobile)
11:30 T-Mobile Tour
1:30 Transportation Time
1:45 Check-In at TTEC
2:00 TTEC Tour
4:00 Return to The Mirage
4:15 Return to The Mirage
Cathy Cassels, Senior Director of Operations, Windham Professionals
Andrew Bowman, Director of Operations, Windham Professionals
Dave Lubets, Executive Vice President of Sales and Operations, Windham Professionals
Windham Professionals is an award-winning, U.S.-based call center and accounts receivable management company. Built from 36 years of experience, Windham’s data-driven processes and customizable solutions offer innovative ways to maximize financial performance while strengthening customer relationships. With an unwavering focus on customer-centricity, Windham leverages its nationally recognized training program and a suite of industry-leading tools to optimize every customer interaction while reducing costs and increasing efficiency. Conveniently located just off the strip, Windham’s Las Vegas office offers a boutique call center experience for its clients where high-quality performance is always #1. From client-specific training programs to brand colors draped from the ceiling, experience for yourself how Windham immerses its agents in their clients’ brands, making them feel like a true extension of its clients’ internal teams. Don’t miss the opportunity to meet some of Windham’s most successful call center teams and experience a call center that doesn’t feel like your average call center. Join us to learn about Windham’s forward-thinking analytical approach to call center management and how they create programs tailored for their clients and their customers.
Kayla Hart, Manager, Entertainment Event Sales, T-Mobile Arena
Let us take you on a behind-the-scenes tour of some of the most restricted locations in T-Mobile Arena where you'll learn astonishing facts about the arena and hear stories about various headliners who have taken the stage. It's where an NHL expansion team, the Vegas Golden Knights, played in the Stanley Cup Final in their first year and where Las Vegas hosts some of the most iconic sporting and concert events in the world. Stops on the tour may include luxury suites, Hyde Lounge, Press Ledge, Video Control Room, dressing rooms, and visiting team locker rooms. We will conclude the tour with a presentation and Q&A with some of the arena’s leading experience leaders. Don't miss your chance to get backstage access and join us for an exclusive tour.
Steve Pollema, Executive Vice President, TTEC Digital
Judi Hand, Chief Revenue Officer, TTEC
Discover the TTEC Experience Firsthand
Join us for an exclusive, behind the scenes tour of our Las Vegas center. Discover how to make CX easier, more personal, and completely seamless with our latest high-tech, user-friendly solutions including: AI Bots, AI Enhanced Training, Journey Orchestration, Omnichannel Platform.