Customer Contact Week Vegas Blog

I’m Sick Of Hearing About AI. I Want To See Its Impact

A CCW Digital study confirms that fewer than 30% of organizations believe they are productively using AI within their customer experiences.  Considering 87% believe AI should meaningfully augmenting agent productivity, the statistic is rather sobering. 

2019 CCW Excellence Awards: Apply Now!

We’re excited to announce that the 2019 CCW Excellence Awards are open for nominations! The CCW Excellence Awards honor, recognize and promote individuals and teams who have made a commitment to driving superior contact center and CX performance. The deadline to apply is Friday March 15, 2019.

CCW Vegas is Back!

We're excited to announce that the CCW Vegas Agenda is here!

The world’s largest customer contact event series is back and this year we’re celebrating 20 years of CCW. Join 2,500+ attendees from over 900 companies, June 24-28, at The Mirage in Las Vegas. We have unbelievable keynote headliners and 250+ customer contact executives that will be taking over the CCW stage. Plus, our Expo Hall is bigger than ever with the most state-of-the-art technologies and solutions in the industry.