2020 Brochure: Now Available!


CCW is back in Las Vegas, August 24-26, at a brand new location – Caesars Forum!  CCW Las Vegas 2020 will be bigger and better than ever with 4,000+ attendees, expanded topic focuses into People/HR, CX/Design, Technology/Product, and exclusive site tours at Sephora, Zappos, Pacific Dental and Services. Here are more reasons CCW Las Vegas will be the premiere customer contact event of the year: 

Celebrity Headliner

As we announced earlier this month, Joe Montana, one of the best NFL quarterbacks of all time, will be closing CCW Las Vegas 2020! Learn about leadership, teamwork, and performance under pressure. As a key player on the team to beat in the 1980s, Montana led the San Francisco 49ers to win four Super Bowls, an accomplishment that may never be surpassed. During a 16-year career, Montana won 70% of games he started and still sits at the top of all-time NFL quarterback ratings.

CCW Excellence Awards

Get all dressed up for the CCW Excellence Awards as we honor the top performing contact centers, individuals leading the industry, and CX that goes above and beyond. Apply today to recognize your company, yourself, or your colleagues for world-class thinking, creativity, innovation and execution across the end-to-end customer journey.

Nominations close March 6th! Apply Now.

Expo Hall Pavilions

Our biggest Expo Hall yet will feature 75+ sessions in 6 pavilions including client case studies, panels of prominent practitioners, product demos and interviews with the most innovative leaders in the profession. For thought provoking discussions about upcoming trends in CX, operational best practices, and break-through technology and innovation, check out the CCW Digital Pavilion! View the full agenda to explore the topics that will discussed at our various pavilions.

Networking Opportunities

Get to know your peers, explore potential partnerships, and path-find solutions during the Alorica CCW Welcome Party, The CCW Excellence Awards Gala, networking breaks and lunches during our main conference, cocktail receptions in the Expo Hall, and the Transperfect CCW After Party. 

CCWomen Summit

Our Brochure has some enticing new details about the first CCWomen Summit, which will feature cutting-edge content, a dynamic mentorship and ally panel, and community-building activities. Along with Sunrise Yoga and Breakfast, the CCWomen Summit will begin with a CX Women in Business Keynote, a Leadership and Negotiation Workshop, an Expert Panel on the Importance of Female Mentorship and Allies, Lunch, and a community building activity. We hope to see all the leading women in customer contact there!

View the full event program in our 2020 Brochure!