Attend CCW Las Vegas from anywhere!

05/05/2021

Customer Contact Week introduces CCW At Home – two idea packed days of live programming seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of your home.

Plus, if you can't join us in Las Vegas this June, you can stream our top sessions for free this June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience. Register for Free.


PROGRAM THEMES

Digital Transformation

  • Once considered optional, digital experiences emerged from the chaos of 2020 as an essential tool for contact center leaders

Artificial Intelligence & Automation

  • Explore how AI and RPA can be deployed across the greater organization to influence the end-to-end customer experience

Contact Center Workforce Management

  • Learn how leading brands are building agile teams and equipping them with tools to provide world-class customer service in a post Covid-19 world

Channel Strategy & Optimization

  • After a year where everything changed, we’ll explore how top brands optimized service delivery in single channel, multi-channel, and omnichannel environments.


What are you waiting for? Register to join us from the comfort of home for two days of programming streamed live from Las Vegas beginning on June 29. Come hungry, we’re cooking up a banquet of the most timely and delicious topics facing customer contact and CX executives, including first-hand stories on how they navigated their teams through this extraordinary year. Get inspired, and most importantly, get the tips, tools and strategies you need for success in 2021 and beyond.